Returns, Refund and Cancellation Policy
We operate a returns policy for unwanted and faulty goods. Should you need to return any item to us for any reason please contact us first by telephone or e-mail - see our Contact page.
For health and safety reasons we do not accept the return of unwanted goods.
If any of the goods are faulty or arrived damaged you must immediately contact us whereby you will be instructed as to what actions need to be carried out along with returning the item (s) damaged.
If you would like to exchange any items please contact us and we will do our best to get your exchanged items to you. However goods cannot be exchanged under any circumstances if the item (s) have been opened. Please be aware that you are responsible for the cost of sending the unwanted item back to us and also the shipping costs for sending out the exchange item.
Changing or cancelling an order
Cancelling your order. You have the right to cancel your order within 7 working days from the date you received your order. To cancel your order please contact us in writing within 7 days.
If you would like to amend your order and the order has not been dispatched we will happily take payment of the extra items and send all items out together. If your order has already been dispatched we cannot add anymore items and you will be required to place an additional order.
Will any return costs be refunded?
If you return something because of an error on our part or because it's damaged or defective, we will refund any charges incurred in returning the item to us.
We'll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
My Payment Card has changed/expired. How will I receive my refund?
We process all refunds to the original card used when you placed your order. If your card has expired we will send a cheque to cover any refund costs.
When will I receive my refund?
We action all refunds the same day we receive the goods back and it can take up to 3 working days for the refund to show on you card.